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Frequently Asked Questions – Vintage Vespa FAQ
Vintage Vespa FAQ – Who are you?
We are Your Vespa (brand owned and operated by Europe Imported LLC) and our goal is to bring the European vintage feeling to as many riders as possible. Europe Imported LLC is registered as an official dealer of motorcycles in New York state. Our garage facility is located in Ossining, New York. You can find us HERE.
Is placing an order safe?
Absolutely! Not only we are being registered as an official dealer of motor vehicles, but we also provide you with risk-free ordering and payment via PayPal offering purchase protection to safeguard your investment. Our website also uses SSL encryption to make absolutely sure your personal information is safe. You are also protected just by using your credit card, read more about online shopping protection here.
Where do you ship?
We ship from our New York facility all across the continental United States for free. The price of shipping and all taxes are already included in price. We have a firm no additional fees policy in this regard. We also ship to Alaska, Canada and Hawaii this way but we will have to get you a quote for the shipping over the U.S. shipping. All accessories ship for free anywhere. This vintage vespa FAQ also serves as our commitment to absolute transparency, when it comes to prices. If you want to learn more about our procedures, please visit our shipping page.
When can I expect the delivery after purchase?
You can pick up purchased scooter that is in our store immediately and you will save $300 from the price of any scooter. Our custom vintage scooters take 6 to 8 weeks to appear on your doorstep from the time you place your order. Scooters already available in our overseas facility take around 5 weeks to get to your doorstep. If you order from our inventory in New York, the scooter should get to you within 7 days. Learn more than this vintage Vespa FAQ on our shipping page.
Are the parts original?
Engines and frames are unique originals with verifiable serial numbers. We replace other parts as needed using original parts (if possible) or high quality new parts to make the 40+ years old scooter safe for your enjoyment. Beyond the scope of this vintage Vespa FAQ visit our restoration section to learn more.
Is the paperwork included with the bike?
Yes, you will get all the necessary paperwork needed to register the scooter with your local authorities. If you ever run into any trouble, please remember that we are here for you every step of the way. If you need more help beyond the scope of this vintage Vespa FAQ, you can contact us at any time.
What about the import procedures?
Even though our scooters come from our overseas facilities, we take care of all the paperwork and import costs for you. The scooter is then shipped directly to your doorstep for free. This is how we make getting an original vintage Vespa scooter easy for you. We call it the easiest, worry-free Vespa scooter around. Beyond these vintage Vespa FAQ, you can always give us a call at 800 241 8178.
Is your Vespa safe to ride?
Absolutely. We strive for the highest standards. Our mechanics have 19+ years of experience. Each Vespa goes through several inspections before and after the restoration and it is also tested for a few miles to ensure that it is working properly. We are constantly working to perfect our systems to ensure that our customers enjoy the ride for many years to come. For your peace of mind, we also offer a 6-month warranty on all parts.
Can I get my Vespa in any color (or colors) I want?
Yes, indicate your preference in our order form or shoot us an email with your unique request. If you need to know more about colors and patterns (we are pretty much able to do anything) beyond these vintage Vespa FAQ, you can always get an exact quote.
Do you provide a manual and instructions?
Yes, we will send you a copy of the original Vespa manual and you will also receive our instructions on how to take care of and use your new scooter. Please make sure you read and follow both materials for smooth riding. For additional technical information, manuals download and other tips, please visit our tech help section.
Do you provide a warranty?
Yes, we provide warranty for the period of 6 months on all faulty parts and accessories except for engines and frames due to their age. We will replace any bad part and ship it to you free of charge, wherever you might be. See our limited warranty.
Do you provide any support after I have received my bike?
We pride ourselves in great customer service and we will help you with any question you might ever have after your purchase even beyond your warranty period. To learn more beyond the scope of these vintage Vespa FAQ, please do not hesitate to contact us with any questions you might have.
Can I get a discount on multiple order?
Yes, you can. Please Contact us for more information.
Did not find an answer you were looking for?
We are happy to answer all your inquiries beyond the scope of these vintage Vespa FAQ. Contact us here or call 800-241-8178. From outside of the United States, please call via skype just search for “Your Vespa”. You can also get in touch with us through the form below or send an email to firstname.lastname@example.org.
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